FAQs
FAQs
What types of floor care products do you offer?
We offer professional-grade floor cleaners, sealers, coatings, and maintenance products designed for a variety of floor surfaces including vinyl, tile, stone, concrete, laminate, hardwood, terrazzo, and more.
Are your products safe for residential and commercial use?
Yes. Our products are formulated for both residential and commercial environments when used according to label directions.
Do your products work on all floor types?
Not every product is universal. Different flooring materials require different cleaning and sealing solutions. Always check the product description or contact us for recommendations based on your floor type.
How do I know which product is right for my floor?
You can contact our customer support team with details about your flooring type, current condition, and desired finish, and we’ll help recommend the best solution.
Are your products easy to apply?
Most of our products are designed for easy application with standard tools and do not require specialized equipment.
Do you offer professional-strength products?
Yes. We offer high-performance, professional-grade formulas trusted by contractors, facility managers, and homeowners alike.
Can I use your products myself or do I need a professional?
All of our products are DIY-friendly, while some larger restoration or sealing projects may benefit from professional application depending on the surface and project size.
Are your products water resistant?
Many of our sealers provide water-resistant protection to help defend floors against moisture, stains, and everyday wear.
Do your products help reduce slipperiness?
Select products are specifically designed to improve traction and help reduce slip risk.
How long do floor sealers last?
Durability depends on traffic levels, maintenance, floor type, and product used. Our sealers provide protection for several years or more.
How often should floors be resealed?
This varies by floor type and usage. High-traffic commercial floors may require more frequent maintenance than residential surfaces.
Can your products be used outdoors?
Some products are suitable for outdoor surfaces while others are intended for indoor use. Always review the product specifications before application.
Do you offer matte and gloss finishes?
Yes. Depending on the product line, we offer various finish options including matte, satin, and high gloss.
Are your products pet and family friendly?
Once fully cured and dried according to directions, our products are safe for homes with pets and families.
How long does it take for sealers to dry?
Dry and cure times vary by product, humidity, temperature, and ventilation. Always follow the instructions provided on the product label.
Do I need to strip old coatings before applying a new sealer?
In many cases, yes. Proper surface preparation helps ensure the best adhesion and long-lasting results. Contact our customer support team, and we’ll help recommend the best solution.
Can your cleaners damage my floors?
When used correctly and on the recommended surfaces, our cleaners are formulated to clean effectively without damaging flooring.
Do you ship nationwide?
Yes, we ship throughout the United States. Shipping availability may vary for certain products or locations.
Do you ship world-wide?
Yes, we ship world-wide. Shipping availability may vary for certain products or locations.
How long does shipping take?
Shipping times vary based on location, carrier, and product availability. Most orders are processed quickly and shipped within standard business timeframes.
Do you offer bulk or contractor pricing?
Yes. We offer volume pricing and contractor programs for qualifying businesses and large orders.
What if I ordered the wrong product?
Contact our customer support team as soon as possible and we’ll help determine the best solution.
How can I contact customer support?
You can reach us through our contact form “Ask An Expert”, email, or customer support phone number.
PHONE: 888-237-7706
EMAIL: service@covertecproducts.com